Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Most Dramatic

The horror story that ends up with the client coming back with an apology and a job offer decades later.
Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.
When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.