Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Guests

Even if everyone has horror stories to tell, no one likes to talk about the pain they’ve been through, even less if it’s related to their work life. Client Horror Stories is the place where everyone who has a story to tell, and lessons to share from it, is welcome, regardless of their job, age, and industry.

Our guests are a compilation of very brave and passionate people who’ve decided to sit back and have an open-hearted conversation about the worst clients they’ve had in their careers. And of course, the possibility of having other people learn from their mistakes just as they did is a great plus.

Paul “Santa for Nerds” Pape is a TEDx speaker, author, and creative business strategist who’s spent 20+ years designing custom collectibles for clients like Disney, Universal, and Nickelodeon. After surviving his own share of client nightmares, he created Gamify Business to help creative entrepreneurs build profitable businesses without losing their sanity – or their souls. He’s the author of “The Creative Player’s Handbook to Business” and proof that you don’t have to be a starving artist to be a successful one.

Mike Montague is a leading voice in Human-First AI Marketing. His company, Avenue9, is an AI-powered marketing agency helping small businesses scale without burning bridges or blowing out their budgets. Mike has worked with giant brands like LinkedIn, Uber, Zoom, Bud Light, and the Kansas City Chiefs. He’s authored two books: LinkedIn The Sandler Way and Playful Humans, and his podcasts have over 3.7 million downloads. Now, he uses his decades of past marketing experience and the AI tools of the future to help small businesses amplify their marketing impact.

Tim Brownson is the Founder & Owner of the Fully Booked Coach. After spending eight years building up a respected and successful coaching business at adaringadventure.com, Tim pivoted in 2013 to work with coaches and helping them replicate what he had already done. He is based in wet and windy Cornwall, England, and works with coaches and therapists from all around the world.

Ed Hajim, son of a Syrian immigrant, is a veteran Wall Street executive with over 50 years of investment experience. He led major firms including Furman Selz and ING, chaired the University of Rochester board, and donated $30 million to endow its engineering school. Author of On the Road Less Traveled and The Island of the Four Ps, he also supports education, health care, arts, and conservation through his foundation.

Cordell Robinson, CEO of Brownstone Consulting Firm, is a decorated U.S. Navy veteran whose rare blend of intelligence, legal, and technical expertise has made him a standout in the cybersecurity field. With more than 15 years at the helm of Brownstone, he has redefined how organizations view and manage compliance, governance, and risk. With a career that began in the Department of Defense, Cordell developed a deep understanding of cybersecurity from the inside out. His ability to think like both a strategist and a defender allows him to simplify complex frameworks and translate them into actionable, real-world solutions for leaders and technical teams alike.

Eric Gee has administered personality-based life coaching for more than twenty years. He built a successful education company that used his personality typing method to better the lives of more than twenty thousand students, parents, and teachers. His book, The Power of Personality, is the culmination of decades of research and application.