Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Guests

Even if everyone has horror stories to tell, no one likes to talk about the pain they’ve been through, even less if it’s related to their work life. Client Horror Stories is the place where everyone who has a story to tell, and lessons to share from it, is welcome, regardless of their job, age, and industry.

Our guests are a compilation of very brave and passionate people who’ve decided to sit back and have an open-hearted conversation about the worst clients they’ve had in their careers. And of course, the possibility of having other people learn from their mistakes just as they did is a great plus.

Trisha Daho is the CEO & Founder of Empowered Leadership Cultivation, a fractional CPO firm that does strategic implementations and leader development.

Executive Coach – Neuromanagement Expert – Author – International TEDx Speaker.

Jane W. Muir is a prominent Miami business law attorney and managing shareholder at J. Muir & Associates, P.A., based in Coral Gables, Florida. She has been recognized as a “Super Lawyer” from 2021 to 2026 and was previously listed as a “Rising Star” from 2014 to 2019. Muir’s practice areas include complex commercial litigation, business transactions, and general counsel services.

Sales Leader | Strategic Business Consultant | Driving Growth & Strategic Partnerships | Former Practice Director with Deep Commercial & Clinical Insight

Former Surgical Sales Representative turned Aesthetic Business Director.

After a decade of “bag-carrying” success with industry giants Stryker and Zimmer Biomet—where I secured major trauma contracts and supported complex oncology cases—I transitioned into the private sector to build and scale aesthetic practices. This experience gave me a 360-degree view of the industry. I have sat in the buyer’s chair. I know the anxiety a clinic owner feels when reviewing a capital quote, and I know how to build the business case that validates the investment. I am now seeking opportunities to return to a corporate leadership role where I can apply my sales pedigree and operational insights to drive territory growth and strategic partnerships.

Caroline Sangal is a Life-First Career Coach & Founder of Next Success, with a PhD in Polymer Science and a background in technical recruiting for high-stakes chemical industry roles.

After years of watching hiring processes go brilliantly right and painfully wrong, she became passionate about what protects professionals in major career moves: clarity, alignment, and integrity on both sides of the table.

Today, she helps high achievers make career decisions with confidence, resilience, and purpose. She’s also the host of the Your Next Success podcast, where she normalizes career transitions and redefines success from the inside out.

Paul “Santa for Nerds” Pape is a TEDx speaker, author, and creative business strategist who’s spent 20+ years designing custom collectibles for clients like Disney, Universal, and Nickelodeon. After surviving his own share of client nightmares, he created Gamify Business to help creative entrepreneurs build profitable businesses without losing their sanity – or their souls. He’s the author of “The Creative Player’s Handbook to Business” and proof that you don’t have to be a starving artist to be a successful one.