Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

That time your client complained about your slow response time, a week after you met him in the hospital during your radiotherapy (with Rachel Brenke)

In this episode, Rachel Brenke, a multi-faceted entrepreneur and intellectual property attorney shared two stories with key takeaways: (1) Always establish good communication with your clients and (2) Know that no money is worth the stress and mistreatment.

The first story started when Rachel was diagnosed with cancer in her early 20s, but she just shrugged it off since it was “impossible” for her age. Two years later, her cancer worsened, and she had to undergo therapy. 

As Rachel was about to head home after 3‑day radiotherapy, she was in the elevator with her client. After that, she received an email from that client.

The second story was when a big shot photographer approached Rachel to help with a copyright infringement case. Rachel did what she was good at and produced results, aka “financial compensation” for her client’s case. However, the client had some sort of different expectations.

As the episode wraps up, Morgan and Rachel point out a lot of lessons, primarily on the good practices and preventive practices that every entrepreneur or business owner should have. 

Links:

Morgan Friedman

Rachel’s Website

Rachel’s Instagram

 

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