Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Client Horror Stories

That time when you’ve been working your butt off for a project but your client decides to disappear off the face of the earth because he can no longer afford to pay you and everyone else (with Sherrilynne Starkie)

In this episode, Sherrilynne Starkie, Social Media Expert and Host of the 50 Women Over 50 podcast, joins Our Beloved Host’s table (Morgan Friedman), to tell us a horror story no business owner would ever like to go through. It’s an experience like no other, which involves talks about money, paperwork, and legalities.

Sherrilynne has been in marketing and communications approaching 30 years of experience, and during this time, she established her own public relations agency at the dead center of the Irish Sea.

She got a call from a tech guy looking to launch his own business. This figure had been introduced to Sherrilynne by a long-term and loyal client, and he was looking to launch a new telecommunications service. Sherrilynne was intrigued and took on the challenge, working with the new client on a monthly retainer for around 5–6 months.

At first, things were going great. Sherrilynne was crushing it, and the client seemed to be thrilled with her work. But then, disaster struck. The old client who had referred Sherrilynne to the new client reached out, wondering if they had been paid since they hadn’t been receiving payment for their own services. She decided to give her client the benefit of the doubt, but alarm bells were going off in her head and instinct pushed her to do some more digging.

Sherrilynne soon found out that the new client had been consistently late with payments, always with some excuse or another. Eventually, the client stopped taking her calls and responding to her altogether. What a nightmare! But this didn’t faze Sherrilynne.

She decided to take matters into her own hands and took the new client to court, hoping to get the payment she was owed. However, it seems like it was never meant to be. The client filed for bankruptcy, and Sherrilynne was left with nothing to show for all her hard work and trouble in court. It was a bitter pill to swallow, but she knew that she had given it her all.

The story doesn’t end there though. Watch the full episode to know all the important details!

Sherrilynne’s Linkedin

Sherrilynne’s Facebook

Sherrilynne’s Twitter

Sherrilynne’s Instagram

Morgan Friedman