Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Client Horror Stories

That time when your client had a meltdown about her bridal look and you ended up not getting paid (with Kelsey Knutson)

In this episode, Kelsey Knutson, business coach and podcast host, tells us & Our Beloved Host, Morgan Friedman, everything about a tea-worthy story on her experience and survival of a “bridezilla.” While even talking about the experience grew a pit in her stomach, it helped her become the successful entrepreneur she is today. But we’ll get to that in a bit!

Let us rewind to when Kelsey had just started her hair & makeup artist business and was working on building connections to expand her clientele. A friend of a friend referred her to a certain client who was about to get married, and Kelsey was set to prepare the bride’s bridal hair as well as her bridesmaids’.

On the day of the wedding, everyone was hungover and late, and Kelsey had eleven looks to do – that’s 45 minutes each! Fast forward, she’d already started working on the bride’s look and was proud of herself for achieving the exact look they’d practiced during their trial run. She was just about to take a photo when the bride looked in the mirror and said, “I f*ing hate it”. 

Imagine Kelsey’s surprise! She then asked the bride to figure out what kind of look she wanted and worked on the rest of the bridesmaids’ hair. The bride eventually decided she would prefer a messier look. Like the superstar that she is, she was able to fix the look and somehow got everyone done in time. At this point, Kelsey had already started feeling defeated but overheard the bride talking to her grandma and cursing her on the phone.

This is when Kelsey realizes that there’s probably something wrong with the bride. Red flags had started popping up left and right but she continued to pull through. But you know what the worst part is? Despite her best efforts, Kelsey ended up not getting paid for her services.

As the episode ends, Kelsey shares the importance of asking questions before committing to something, taking time to assess what you could do differently in certain situations, and establishing proper communication.

This episode is an eye-opener to businessmen and entrepreneurs, but you’ll need to watch the whole episode to understand more!

Kelsey’s Linkedin

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Morgan Friedman