Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

That time when you land a huge client only to end up being sued… (with Matthieu Mehuys)

In today’s episode, Matthieu Mehuys, Co-Founder of Paulownia Landscape Architects, shares with Our Beloved Host, Morgan Friedman, a client horror story that most professionals hope they never have to face.

Matthieu’s love for plants began at just three years old. That passion led him to study landscape architecture, explore the depths of the Amazon rainforest, and master the art of cultivating breathtaking gardens. But it wasn’t until a life-threatening encounter with dengue fever that he had a wake-up call—one that pushed him to start his own business.

In his very first year, a wealthy client from Germany reached out with a lucrative garden renovation project. Sensing a major opportunity, Matthieu took it—and even brought in a trusted contractor from Belgium, who made a 12-hour journey for the job. But chaos struck on day one: another contractor, still working on the home’s façade, threw everything off schedule. Despite completing the garden, the situation spiraled into disaster when the client sued for damages.

What went wrong—and what did Matthieu learn from the ordeal? Tune in to hear how he weathered the storm, the lessons he took away, and how it reshaped his approach to future clients and projects.

Morgan Friedman

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