Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)


When everyone has a strong opinion on your work, even though they know nothing about doing your job, learn how to set boundaries before you have to end up charging them $120k for a blog.
Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts.
Watch out for out of the blue matches made in Heaven, if it looks way too good to be true, it probably isn’t. A lesson on how ​​chains of command that look much more like a children’s phone game can and will blow up.
A tale on how frustrating it can get to have an awesome idea, just too many years ahead. And on how a really tough crowd can push you to the edge on the worst possible moment.
When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.
A story specially made for our superstitious audience: if your PM leaves right before the start, the elevators fail and/or the storage basement floods on the delivery day, you might as well get out of there before you have stalkers chasing you on the beach.