Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

That time when you were too nice to a client so a 15-page website snowballed into a 150 + page one (with Ari Krzyzek)

That time when you were too nice to a client so a 15-page website snowballed into a 150 + page one (with Ari Krzyzek)

In this episode, Ari Krzyzek, the co-founder of Chykalophia, shared an exciting-turned-heartbreaking project that led her to learn how important it is to have detailed contracts and establish policies when offering digital services.

It all started when a client approached her to do an exciting project, and Ari was excited about it too. The client also recognized Ari’s expertise, saying that they are the professionals they’re looking for, which for Ari, was very warming and boosted their ego.

During the brainstorming phase of the project, Ari and her team threw lots of ideas to the client, and in return, the client wanted them to try everything out. Little did they know, this triggered the problem. So the original contract of getting 15 pages done in 5 – 6 months became 150+ pages and lasted for more than a year.

Since a lot of time was wasted on revisions and demands, Ari and her team were burned out from finishing the super delayed project. What’s worse is, they weren’t paid the full price.

As the episode reaches the end, Morgan and Ari share a lot of lessons and ideas preventing such things from happening. One of them is establishing a process structure and strictly following it every time a new project comes in. Watch the episode to hear more!

Morgan Friedman

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