Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Client Horror Stories

That time when you thought you landed your miracle client and ended up in the depths of court’s hell… (with Ameet Khabra)

In this episode, Ameet Khabra, owner and founder of Hop Skip Media, is going to take Our Beloved Host, Morgan Friedman, and us, on a roller coaster ride of her story from seven years ago. You’re in for a treat as we delve deep into a mix of lawsuits, health issues, heartbreak, and reconciliation all in one go.

In 2015, while Ameet was working for an agency in Edmonton, she had an epiphany and realized that the 8–5 job was not for her – she hated being asked to come in at fixed hours and just wanted to be in control of her life. She decided to quit her job and find her place in the universe.

Eventually, a friend introduced her to an accountant that was interested in running ads and improving his business. Without a second thought, she took his offer and just went for it, saying that she was capable of doing everything he needed, and the client happily paid for the whole thing then and there. 

While signing the contract, the client proudly told her that he wasn’t happy with an old agency he hired, and he complained so much that he ended up getting three months of services for free after threatening the company with a negative review online. It seemed funny at the moment, but according to Ameet, “I saw the red flags but just ignored them.”

A few days later, after a lot of work has been finished, the client sent her a message at 7PM saying, “There’s an issue with the website.” She asked what it was and was terribly met with these exact words: “If you can’t figure out what the issue is, maybe you’re not that good at your job.” Really?

It gets worse! As Amit couldn’t identify anything wrong with the website, the client said four hard words she could never forget – see you in court.

The next day, stressed and panicked, she asked her lawyer for advice, and they immediately served her client with a civil claims lawsuit. Within 21 days, Ameet’s client decided to countersuit for the maximum amount of the civil claims, which was $50,000 in lost revenue. In Ameet’s head, she thought, “As an accountant, I’m pretty sure you know that it’s incredibly illegal to cook your books. So, how exactly are you planning to prove the $50,000 lost in a span of 45 days?”

It took quite some time before anything resulted out of their lawsuits, but while she was waiting, Ameet went through so many things. She felt sharp pains in her chest and shoulders, was diagnosed with diabetes, and when she was given treatment, the pain still didn’t go away! Eventually, she was referred to a psychiatrist and got diagnosed with severe depression and anxiety. She had to take a break to heal and find light again.

Finally, Ameet and her client went into mediation, and her civil claims agent brought a thick bunch of papers containing all the emails her client sent her in 45 days. The client said nothing the entire time. They either had to settle or go to court.

A week later, the client sent an email to give her x amount so they can call it a day, but she needed to give him his website. That was fine – this wasn’t worth fighting too much for, so she countered and eventually got an amount that made her moderately happy.

While that may sound like a full story, you’ll be surprised of the amount of feelings unpacked in this episode. Hit that play button to know more!


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Morgan Friedman