Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)
Client Horror Stories

Guests

Even if everyone has horror stories to tell, no one likes to talk about the pain they’ve been through, even less if it’s related to their work life. Client Horror Stories is the place where everyone who has a story to tell, and lessons to share from it, is welcome, regardless of their job, age, and industry.

Our guests are a compilation of very brave and passionate people who’ve decided to sit back and have an open-hearted conversation about the worst clients they’ve had in their careers. And of course, the possibility of having other people learn from their mistakes just as they did is a great plus.

Sam Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to help businesses achieve maximum revenue growth through the principles of process science. He is the author of Becoming A Conscious Business, which details the insights he achieved by studying the efficiency in nature and evolution that determines the survival and growth of species. The Truvle method applies these same principles to business systems to maximize energy flow, eliminate waste, and optimize productivity.

Sam has made a significant impact by creating the Truvle Mapping Language (TML), a widely-accepted universal process mapping language used by many global enterprises.

Sam was proudly featured in the Top 100 Magazine, recognized for his exceptional contributions to process mapping language.

Ameet has spent the last decade figuring out why people do what they do online, what prompts them to take action, and how to use this insight to make marketing work better.

Today she uses that experience to design dazzling campaign strategies for her clients and teach future generations of PPC pros at the university level.

Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has over 8 years of experience in eCommerce with its different challenges and obstacles, from running a fulfillment center in China where she lived for over 2 years to launching her own software, TrackMage.

TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. With TrackMage the customers can track their products on the platform and the system does the upsell and then automatic follow-ups for reviews.

Free ebook: “How To Make 5-10% Extra Sales On Autopilot Without Increasing Your Ad Spend Or Hiring More Staff”

Sherrilynne Starkie is an award-winning communications consultant who has owned or run agencies in four national capitals.

She’s also a social media pioneer who now resides in Ottawa, Canada, serving a range of clients as an independent consultant.

Kelsey Knutson helps business owners increase their revenue, impact, or team. She pulls from her Bachelors in Entrepreneurship and experience as a 6 figures salon owner to meet people where they are at and help them to execute on their business goals. Kelsey’s an open book and sees her experience in life and business as lessons or blessings and she’s happy to share any and all of those along the way.

Anika Jackson is VP of Operations for Full Capacity Marketing. As a marcom executive, her knowledge of the intersections between public relations, branding, and digital media management is a perfect match to elevate results for FCM’s customers. Anika serves as an adjunct graduate professor at the USC Annenberg School for Communication and Journalism. She sits on the advisory board for the UC Santa Barbara Women in Leadership executive program, is a member of the Intuit Small Business Council and contributes her knowledge and thought leadership for the benefit of multiple local, national, and global organizations. Most recently, she is co-founder/ board member for Learn Grow Lead, on the board of InfluenceHers, and is on the incoming National Charity League Pier Chapter board as VP of Communications. Anika launched her marketing and business podcast, Your Brand Amplified, in 2020. It now has 30,000 monthly listeners and more than 500 5-star reviews.