Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Always be careful when working with friends, close ones, or family members. You might wind up becoming their packager!

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That time you were hired to remotely create a Shopify store, yet ended up setting up your client's store, in a mall, at midnight (with Nick Janetakis)

Tax avoiding, bizarre sports, IRS agents, and 10-years-old fraud are only a couple of the things we’ll be deep diving into in our very first accounting horror story, with the one and only Liz Farr. 

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That time your cowboy mounted shooting client ripped his tax return in half in front of you (with Liz Farr)

Every now and then there comes a project we believe in so much that we just can’t let it go, regardless of the acres we burn down. Mark’s tale teaches us important lessons on the chances we take when we are young, and how they can affect other people too. 

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That time you poured your heart into your moonshot, but ended up burning down 3 acres of Stanford University (with Mark Jacobsen)

A very entertaining and interesting story that leaves us 3 key lessons: Choose your mentors wisely, don’t take advice from just anyone, and learn how to say “no”.

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That time your mentor gifted you his house in his will, but removed you from it when you asked him for the money he owed you (with Will Rico)

When everyone has a strong opinion on your work, even though they know nothing about doing your job, learn how to set boundaries before you have to end up charging them $120k for a blog.

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That time your client wanted you to sleep your way to the top of Google’s search results (with Josh Silverbauer)

Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts. 

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That time your client sent a “FU” email to the guy you’re negotiating with--at the very moment you closed a win-win deal with him (with Will Haire)

A story specially made for our superstitious audience: if your PM leaves right before the start, the elevators fail and/or the storage basement floods on the delivery day, you might as well get out of there before you have stalkers chasing you on the beach. 

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Sometimes things happen so fast you don’t even realize how it’s all going out of control: a tale that begins with cleaning up your entire weekend schedule to dedicate completely to one client, only to end up losing complete access to their software two days later. The cherry on top: people hiding under desks. 

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The best stories make you learn while you can’t hold your laugh: Chris’ tale has so many unexpected twists as important lessons on how to set boundaries with pushy clients, learning how to read them, and prioritizing your mental health. 

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An interesting lesson on what can happen when you do business with buddies, and ignore all of their yellow flags. Artur’s powerful tale teaches us the one thing we should all keep in mind when working with StartUps: the high failure probability. 

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