Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

Doing the proper background check and finding out who actually makes the decisions goes a long way, and so does trusting your instincts. 

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That time your client sent a “FU” email to the guy you’re negotiating with--at the very moment you closed a win-win deal with him (with Will Haire)

When going out of your way to help someone does not pay off as you expected it to: a tale that includes a human moral debate, and also a lot of drama.

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A story specially made for our superstitious audience: if your PM leaves right before the start, the elevators fail and/or the storage basement floods on the delivery day, you might as well get out of there before you have stalkers chasing you on the beach. 

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Sometimes things happen so fast you don’t even realize how it’s all going out of control: a tale that begins with cleaning up your entire weekend schedule to dedicate completely to one client, only to end up losing complete access to their software two days later. The cherry on top: people hiding under desks. 

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The best stories make you learn while you can’t hold your laugh: Chris’ tale has so many unexpected twists as important lessons on how to set boundaries with pushy clients, learning how to read them, and prioritizing your mental health. 

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An interesting lesson on what can happen when you do business with buddies, and ignore all of their yellow flags. Artur’s powerful tale teaches us the one thing we should all keep in mind when working with StartUps: the high failure probability. 

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