Client Management For Nice People: Jaw-dropping client experiences (and how they changed us.)

As a general rule of thumb, if the company you are working for has just one full-time employee, consider it a red flag.

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That time your client who was too good to be true was, in fact, too good to be true (with Dimitri Constantine)

On the importance of communication-friendly environments, fluid feedback, and the ability of giving bad news. 

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That time getting “comfortable with uncomfortable conversations” was the key to managing your startup (with Kison Patel)

Rockstar teenage dreams meet a natural ability to manage, and turns you into a one of a kind stage manager. But what happens when your teenage idol hires you, and turns out to be a huge a**hole?

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That time your teenage idol hired you to manage their show, then makes you learn not to meet your heroes the hard way (with James Hush)

Sometimes the horror doesn’t come only from clients, but actually from your boss himself. No matter how tempting it is, having your company paying for all the fancy wine you drink with your clients is probably not worth more than your mental health. 

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That time your company had you working 36 hours straight, then took away your bonus (with Violet Femm)

A tale on choosing wisely. Whether it is your team members, clients, or the jokes you’ll tell to the press. 

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That time your offhand joke became the embarring headline in the press (with Scott Kveton)

A pandemic story that doesn’t take long to turn into a micromanaging meets blaming marketing for everything chaos. 

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That time your client believed that advertising was a magic solution, but still micromanaged the magician (with Collin Slattery)

Anthony’s selection of his top-notch horror stories include a huge variety of plot twists, cross-state road trips, conflictive exes, and fishing metaphors. But more than anything else, a bunch of useful lessons learned from a lot of years in the industry. 

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That time your agency was hired only to prevent the partner who hired you from getting fired (with Anthony Higman)

When your horror client turns out to actually be your boss, who portrayed your client as a monster, to keep you from meeting them and realizing how great they actually were. 

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That time your boss cared only about spending the client’s whole ad budget (with Rachel Smith)

Watch out for out of the blue matches made in Heaven, if it looks way too good to be true, it probably isn’t. A lesson on how ​​chains of command that look much more like a children’s phone game can and will blow up. 

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That time your client was really your client’s client’s client’s client (The Telephone Game) (With Stephanie Schwab)

A tale on how frustrating it can get to have an awesome idea, just too many years ahead. And on how a really tough crowd can push you to the edge on the worst possible moment.

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That time you cursed at the man who sponsored the 2008 Beijing Olympics after going all-out to pitch him (with F.M. Byers)

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